At Brightminds, we value your satisfaction. This Refund Policy explains the conditions under which you may request a refund for our services. Please read it carefully.
1. Refund Eligibility
- Monthly Subscriptions: Refunds are not available for monthly subscription plans once payment has been processed.
- Multi-Month and Annual Subscriptions: If you are not satisfied with our service, you may request a refund within 30 days of your initial payment for multi-month or annual subscriptions.
2. Requesting a Refund
To request a refund, please contact our customer support team at [email protected] within 30 days of your purchase. Be sure to include your account details and a brief explanation of why you are requesting a refund.
3. Processing Refunds
Once we receive and approve your refund request:
- Refunds will be processed within 7 to 10 business days.
- The refunded amount will be credited to the original payment method you used.
4. Non-Refundable Items
Certain fees and purchases are non-refundable:
- Advisory Sessions: Fees for any completed advisory sessions cannot be refunded.
- Promotional Discounts: Refunds do not apply to purchases made using promotional offers or discounts.
5. Changes to the Refund Policy
Brightminds may update this Refund Policy from time to time. Any changes will be posted on our website. Your continued use of our services means you accept the updated policy.
6. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please reach out to us at [email protected].